Return & Refund Policy – KhushalK

We value your satisfaction and aim to provide you with the best shopping experience.

Exchange Policy

 

We offer size and style exchanges within 3 days of receiving your order.

We do not offer returns or refunds on any orders.

Exchanges will be processed once the item passes our quality check.

 

Guidelines for a Valid Exchange

To ensure a smooth exchange process, please make sure:

 

All original product tags are intact and the item is in its original packaging.

The product is unused, unwashed, and undamaged.

You must share an unboxing video of the parcel along with a 360° view clearly showing the product from the front and back sides within 24 hours of delivery. Claims without proof will not be accepted.

 

Exceptions for Exchange

Exchanges will only be accepted if:

 

The product received is damaged or defective.

The wrong product or size was delivered.

The issue is reported within 3 days of delivery with valid unboxing video proof.

 

If the returned item does not pass our quality check, it will be shipped back to you.

How to Request an Exchange

 

Go to "My Orders" on our website and select the item you wish to exchange.

Follow the steps to create an Exchange Request.

Keep the item ready for pickup. Our courier partner will collect it from your doorstep.

 

Alternatively, raise an exchange request by emailing us at support@khushalk.in with your Order ID, product name, SKU, and unboxing video. You will receive a confirmation email once the returned product reaches our warehouse and passes quality inspection.

Pickup & Shipping

 

Our courier partner will attempt pickup 3 times. If unsuccessful, the request will be marked as failed.

For non-serviceable pin codes, customers may self-ship the item. We will reimburse shipping costs as discount coupon up to ₹100.

 

Refund Policy

Cancellations & Refunds

 

Orders cannot be cancelled or refunded once processed.

No refunds will be issued under any circumstances. Exchanges are the only resolution offered.

 

Refund Exclusions

Refunds will not be provided in cases such as:

 

Incorrect or insufficient address entered by the customer.

Recipient unavailable at the delivery location.

Refusal to accept delivery.

Customer dissatisfaction after product delivery.

Force majeure events (natural disasters, strikes, etc.).

Wrong item returned by the customer.

 

Important Notes

 

Please ensure you hand over the correct product to the pickup agent. We are not responsible if a wrong item is returned.

We only accept exchange requests for products purchased directly from www.khushalk.in . Requests for products bought through third-party marketplaces, retail outlets, or distributors will not be accepted.

 

Contact Us

For any questions or support, please reach out:

 

📧 Email: support@khushalk.in

📞 Phone: +91 99291 30452

🕙 Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM0.